Is your order not quite what you expected? That is a pity, but of course you may return the items to us within 30 days without giving a reason. We like to make this easy for you, which is why we work with reliable partners such as PostNL and DHL.
From the Netherlands, you can return without a printer; register your return in our portal and you will receive a barcode or QR code that you can have scanned at the parcel drop-off point when handing in your return package.
How does it work?
Register your return within 14 days of receipt via our returns portal;
Add the packing slip to your return package;
You then have 14 days to return the package.
Return costs
- From the Netherlands, you can return (without a printer) for €4.95
- From Belgium, you can return for €4.95
- You can return from Germany for €6.95
- Returns from other countries are at the customer's expense
NB: There are a few items that fall outside the normal return policy. These are listed under 'exceptions to return policy'.
Return conditions
- The item is undamaged, unused, and unwashed
- The item is, if possible, provided with the original, undamaged and complete product packaging
- The item is secured during shipping to prevent transport damage
- The packing slip has been added to the package
The purchase amount, including any shipping costs charged by us, will be refunded within 14 days of cancellation. The payment method chosen for the purchase will be used for this purpose. There are no costs associated with this.
If you want, you can use a standard return form Print out, fill in, and send along (this is not mandatory).
Processing your return package
The return package will be processed by us within a few working days after receipt. Has your return package not been received or processed by us? Please report this no later than 30 days after shipment so that we can initiate an investigation with the carrier in a timely manner. Unfortunately, after 30 days it is no longer possible to initiate an investigation via the carrier.
Exceptions to return policy
The items listed below are delivered on a pallet via freight and cannot be returned via regular parcel post. To return these items, transport can be requested via info@bath-living.com De The return costs for this are at the customer's expense.
- Stay daybeds and loungers
- Yua steel tables, chairs and benches
- Goba coffee tables
- Fera console tables
The items listed below cannot be returned; this is also explicitly stated in the product information:
- Package deals: packages with leftover bath textiles or leftover tableware
- Remnants: remnants of bathrobes or towels where other sizes are no longer available
- Second choice items: items with minor damage or defective packaging
- Items from the Blomus GROW series whose vacuum packaging has been opened
Return address
Bath & Living
t.a.v. Returns Department
Kerkstraat 78
6031 CJ Nederweert
The Netherlands
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