May 18, 2018
Your privacy is of great importance to us. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain what we do with information that we learn about you.
When you place an order with us, we use your personal data to handle it properly. This concerns your name and address, billing address, email address and telephone number. We may give your personal information to our delivery service to have the order delivered to you.
We also receive information about your payment from your bank or credit card company. In addition to the aforementioned personal data, this also concerns your payment details, IP address and possibly your date of birth. This is necessary to process your payment and to be able to make any refunds.
Providing to third parties
We work with a number of companies that receive your data for receiving, processing and processing orders. Together with them, we have concluded processor agreements in accordance with the AVG so that your data is well protected. Our regular partners are:
- MultiSafePay (MultiFactor) / PayPal (payment providers)
- Lightspeed (webshop software)
- Picqer (warehouse software)
- Exact (software accounting)
- MyParcel (PostNL shipping)
We are happy to hear how your experience is with Bath & Living. That is why you will receive an invitation to write a review via Kiyoh a few days after receiving your order. You will receive a one-time reminder.
Security of personal data is of great importance to us. To protect your privacy, we only use SSL secured connections (Secure Sockets Layer) that protects all information between you and our website when you enter personal data.
With the contact form you can ask us questions. The information you enter here (name data) is only used to correspond with you about your question. We keep this information until we are sure that you are satisfied with our response.
create an account
You can choose to create an account in our webshop so that you do not have to enter your information again and again. You can adjust information and view your orders through your account. With your name and address, billing address, telephone number, e-mail address and a user name you have chosen, we will create an account on which you can log in with a password of your choice. We do this on the basis of your consent. We keep this information until you cancel the account.
Provision to other companies or institutions
With the exception of the aforementioned partners, we do not, under any circumstances, provide your personal data to other companies or institutions, except when we are legally obliged to do so (for example, if the police require it if there is a suspicion of a crime).
Social media buttons are included in our web store. The administrators of these services collect your personal data.
When you visit our webshop for the first time, we will display a notification with an explanation about cookies. Hereby we will ask for your agreement for the use of these cookies.
You can disable the placing of cookies via your browser, however some parts of our webshop may not work properly.
We use Google Analytics to keep track of how visitors use our web store. We have signed a processor agreement with Google that contains strict agreements about what they are allowed to keep (in accordance with Google conditions for data processing). We have not allowed Google to use the obtained Analytics information for other Google services.
Changes to this privacy statement
When our web store changes, we must of course also adjust the privacy statement. Always pay attention to the date above and check regularly for new versions.
Access, change and delete your data
If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.
You have the following rights:
- get an explanation about what personal data we have and what we do with it
- insight into the exact personal data we have
- to have errors corrected
- the removal of outdated personal data
- withdrawing permission
- object to a particular use
To file a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This is called the Dutch Data Protection Authority.
Bath & Living B.V.
6031 CJ Nederweert
+31 (0) 495 625991